Contact and support
Something went
a little sideways?
Questions, bug reports, broken downloads, and thoughtful messages are all welcome. Send enough detail to make the problem easy to find.
The direct line
One address for the whole collection.
Use the support address for games, tools, BasyaNet, BasyaOS, downloads, site accessibility, privacy questions, and anything else connected to Basya Entertainment.
Write to Basya Entertainment
[email protected]Your mail application should open when you select the address.
- Name the game, tool, or page involved.
- Describe what you expected and what happened instead.
- Include the device and browser or operating system.
- Add a screenshot and exact error message when possible.
- Do not send passwords, private keys, or account secrets.
Before sending
Frequently useful answers.
A short answer may get you moving while the detailed report is on its way.
A download link does not work. What should I send?
Include the page address, the exact download button you used, the filename you expected, and the error shown by your browser.
A browser game lost my progress.
Many projects save progress inside that browser on that device. Clearing site data, private browsing, or switching browsers can remove or hide a local save. Include the game name and what changed.
Can I suggest a project or improvement?
Yes. Explain the idea, which existing project it relates to, and what would make it useful or fun. Clear ideas are easier to evaluate than feature lists without a purpose.
Where can I read about analytics and privacy?
The privacy page explains site storage and analytics controls. The consent control remains available on public pages.
Looking for the studio rather than support?
Read what Basya Entertainment makes and where it is going.